Refund policy

Returns & replacements

Every Home Field Maps print is personalized and made to order, so we can't accept returns or exchanges for change of mind, incorrect details approved on a proof, or sizing.

Damaged or defective? If your print arrives damaged or with a printing defect, email hello@homefieldmaps.com within 14 days of delivery with your order number and a photo. We'll send a free replacement. No need to return the original.

Proofs: for personalized prints, we email you a digital proof before anything is printed. Please approve it or tell us what to change. We send a reminder after 2 days. If we haven't heard from you 4 days after the first proof email, we print the proof as shown so your order isn't delayed. Because every print is made to order, we can't accept returns for details that appeared on an approved or auto-approved proof.

Cancellations: you can cancel for a full refund any time before your proof is approved (or auto-approved). After that, your print goes into production and can't be cancelled.

Lost packages: if tracking shows no movement for 10 business days, contact us and we'll make it right.